We directly collect Products from our won processing unit and maintain Cool Chain Process to store and for delivery. During product receive you have the rights to thoroughly check the products quality otherwise we will not take any responsibility after product receiving except any manufacturing fault e.g., quality issues identified at the source—such as ice formation on the product, discoloration, unpleasant odors, dryness, deformed or unsealed packaging, missing mandatory information (e.g., production or expiry dates), or abnormal weight variations etc. But any defects or damages of products/packages occur in your negligence in that case we are not liable to return/replace the products or provide any compensation.