Terms Conditions & Privacy Policy

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust, and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so, and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

We will cease to retain your personal data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected and is no longer necessary for any legal or business purpose.

You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Data that we collect

We may collect various pieces of information if you seek to place an order for a product with us on the Site.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

Chhuya Frozen Foods Ltd. shall collect the following information where you are a buyer:

• Identity data, such as your name, gender, profile picture, and date of birth, etc.
• Contact data, such as billing address, delivery address/location, email address and phone number
• Biometric data, such as voice files and face recognition when you use our voice search function, and your facial features of when you use the Site.
• Billing account information: bank account details, credit card account and payment information (such account data may also be collected directly by our affiliates and/or third-party payment service providers).
• Transaction records/data, such as details about orders and payments, user clicks, and other details of products and Services related to you
• Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, device information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the Site.
• Profile data, such as your username and password, account settings, orders related to you, user research, your interests, preferences, feedback and survey responses.
• Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics.
• Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site when required.
• Marketing and communications data, such as your preferences in receiving marketing communications from us and our third parties, your communication preferences and your chat, email or call history on the Site or with third party customer service providers; and
• Additional information we may request you to submit for due diligence checks or requested by relevant authorities as required for identity verification (such as copies of government issued identification, e.g., passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Customer/Consumers Terms and Conditions.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request in the following ways:

Processing your orders for products:

• Process orders you submit through the Site.
• Deliver the products you have purchased through the Site for which we may pass your personal information on to a third party (e.g., our logistics partner) in order to make delivery of the product to you.
• Update you on the delivery of the products.
• Provide support for your orders.
• Verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers.

Providing services

• Facilitate your use of the services or access to the Site.
• Administer your account with us.
• Display your name, username or profile on the Site (including on any reviews you may post).
• Respond to your queries, feedback, claims or disputes, whether directly or through our third-party service providers and
• Display on scoreboards on the Site in relation to campaigns, mobile games or any other activity.

Marketing, Promotion and advertising:

• Provide you with information we think you may find useful or which you have requested from us (provided you have opted to receive such information).
• Send you marketing or promotional information about products and services on the Site and or App time to time (provided you have opted to receive such information) and
• Help us conduct marketing, promotion and advertising.

Legal and operational purposes:

• Ascertain your identity in connection with fraud detection purposes.
• Compare information and verify with third parties in order to ensure that the information is accurate.
• Process any complaints, feedback, enforcement action you may have lodged with us.
• Produce statistics and research for internal and statutory reporting and/or record-keeping requirements.
• Store, host, back up your personal data.
• Prevent or investigate any actual or suspected violations of our Terms & Conditions, Privacy Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of Site or any other matter arising from your relationship with us.
• Comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details and company details), including any law enforcement requests, in connection with any legal proceedings, or otherwise deemed necessary by us and
• Where necessary to prevent a threat to life, health or safety.

Analytics, research, business and development:

• Understand your user experience on the Site
• Improve the layout or content of the pages of the Site and customize them for users.
• Identify visitors on the Site.
• Conduct surveys, including carrying out research on our users’ demographics and behavior.
• Derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information.
• Conduct data analysis, testing and research, monitoring and analyzing usage and activity trends.
• Further develop our products, services and App

Other

• Any other purpose to which your consent has been obtained and
• Conduct automated decision-making processes in accordance with any of the above purposes.

Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may also exchange information with third parties for the purposes of fraud protection and credit risk reduction.

We may share (or permit the sharing of) your personal data with and/or transfer your personal data to third parties and/or our affiliates for the above-mentioned purposes. These third parties and affiliates, which may be located inside or outside your jurisdiction, include but are not limited to:

• Service providers (such as agents, vendors, contractors and partners) in areas such as payment services, logistics and shipping, marketing, data analytics, market or consumer research, survey, social media, customer service, installation services, information technology and website hosting.
• Their service providers and related companies and
• Other users of the Site.

We may transfer our databases containing your personal information if we sell our business or part of it, if we satisfy the requirements of applicable data protection law when disclosing your personal data. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you.

In disclosing your personal data to third parties, we endeavor to ensure that the third parties and our affiliates keep your personal data secure from unauthorized access, collection, use, disclosure, processing or similar risks and retain your personal data only for as long as your personal data helps with any of the uses of your data as set out in our Privacy Policy.

We may share your personal data with our third-party service providers or affiliates (e.g., payment service providers) for them to offer services to you other than those related to your use of the Site. Your acceptance and use of the third-party service provider’s or our affiliate services shall be subject to terms and conditions as may be agreed between you and the third-party service provider or our affiliate. Upon your acceptance of the third-party service provider’s or our affiliate’s service offering, the collection, use, disclosure, storage, transfer and processing of your data (including your personal data and any data disclosed by us to such third-party service provider or affiliate) shall be subject to the applicable privacy policy of the third-party service provider or our affiliate, which shall be the data controller of such data. You agree that any queries or complaints relating to your acceptance or use of the third-party service provider’s or our affiliate’s services shall be directed to the party named in the applicable privacy policy.

Cookies

We or our authorized service providers may use cookies, web beacons, and other similar technologies in connection with your use of the Site.

The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that the use of the ‘basket’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser. Web beacons are small graphic images that may be included on the Site. They allow us to count users who have viewed these pages so that we can better understand your preference and interests. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). However, certain cookies are required to enable core functionality (such as adding items to your shopping basket), so please note that changing and deleting cookies may affect the functionality available on the Site. Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to all-about-cookies or to find out about removing them from your browser, go to here.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Security

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. Hosting Provider use firewalls on their servers from where this Site is hosted. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Your rights

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.

Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.

You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting our customer services, subject to the conditions and/or limitations imposed by applicable laws or regulations. Please note that if you communicate your withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you or perform any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.

Furthermore, you also have the right to ask us to delete your data. If you would like to have your data deleted, email your request to chhuyafrozenfoods@gmail.com. Once your request is received, we follow an internal deletion process to make sure that your data is safely removed in the next fifteen (07) working days. You’ll be contacted for verification, and your account will be deleted after necessary protocols are conformed to.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at chhuyafrozenfoods@gmail.com.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service.
• To provide the Service on our behalf.
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obliged not to disclose or use the information for any other purpose.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

Required Time to Complete an Order

After placing successful order, it will take up to 3-5 days to complete the order. We do not deliver on Friday and Pick Up from Hub/s remain unavailable.

Refund, returns, compensation Policy

A. During product receive you have the right to thoroughly check the products quality otherwise we will not take any responsibility after product receiving except any manufacturing fault e.g., Quality problem of the products at source, deformed packaging, non-sealed, torn packet, defrosted products missing of mandatory information like date of production, date of expiry etc. But any defects or damages of products/packages occur in your negligence in that case we are not liable to return/replace the products or provide any compensation.